acejl Casino – Privacy Policy

1. Introduction

acejl Casino ("acejl," "we," "us," or "the Operator") respects the privacy of every individual who visits or registers on the acejl platform at acejl.vip. This Privacy Policy ("Policy") describes the personal information we collect from members and visitors, the purposes for which we process that information, the conditions under which we share it, and the rights available to you as a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.

This Policy applies to all personal data collected through the acejl website, mobile-optimised web application, customer support channels, and any other acejl-branded service. By registering an account on acejl or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

2. Data Controller

The data controller responsible for your personal information collected through acejl.vip is acejl Casino, operating under a PAGCOR license. acejl has designated a Data Protection Officer ("DPO") as required under the Philippine DPA. The DPO oversees compliance with this Policy and may be contacted for any privacy-related inquiry at the contact details provided in Section 14 of this Policy.

Where acejl engages third-party service providers to process personal data on its behalf (for example, payment processors, game content providers, or fraud prevention services), those providers act as data processors under written agreements that obligate them to process data only as directed by acejl and to implement appropriate security measures.

3. Categories of Personal Data We Collect

acejl collects personal data in the following categories:

acejl does not intentionally collect sensitive personal information (as defined under RA 10173) such as health or medical information, racial or ethnic origin, political opinions, or religious beliefs, except to the extent that such information is necessarily disclosed in the course of responsible gaming assessments or regulatory investigations.

4. How We Collect Your Data

acejl collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to surveys.
• Automated Collection: Technical data collected automatically as you interact with the acejl platform, including through server logs, session tracking, and device fingerprinting technologies.
• Third-Party Sources: Identity and address verification data from third-party KYC and AML (Anti-Money Laundering) verification services; fraud and risk signals from fraud prevention providers; payment confirmation data from Philippine payment processors including GCash, Maya, BPI, and BDO.
• Cookies and Similar Technologies: As described in Section 8 of this Policy.

5. Legal Basis for Processing

acejl processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform the contract between you and acejl — including account management, processing deposits and withdrawals, delivering game services, and handling support requests.
• Legal Obligation: Processing necessary to comply with acejl's legal and regulatory obligations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and the Philippine DPA itself.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Marketing communications and optional data processing for which you have provided specific, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Personal Data

acejl uses personal data for the following purposes:

• Verifying your identity and age (21+ requirement) during registration and at withdrawal;
• Operating and maintaining your acejl player account;
• Processing deposits and withdrawals via GCash, Maya, BPI, BDO, and other accepted payment channels;
• Delivering live casino, slot, bingo, and other gaming services;
• Crediting bonuses, free spins, and promotional rewards to your account;
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited conduct;
• Complying with PAGCOR reporting requirements and other applicable Philippine regulations;
• Providing customer support via live chat and email;
• Monitoring for responsible gaming concerns and administering deposit limits, self-exclusion, and cooling-off tools;
• Sending transactional notifications regarding account activity, deposit confirmations, and withdrawal status;
• Sending promotional communications regarding acejl offers, where you have consented or where permitted under applicable law;
• Improving the acejl platform through analysis of aggregated and anonymised usage data.

7. Data Sharing & Disclosure

acejl does not sell, rent, or trade your personal data to third parties. We share personal data only in the following circumstances:

• Payment Processors: Philippine payment providers (GCash/Globe Fintech, Maya/Voyager Innovations, BPI, BDO, 7-Eleven Cliqq, Coins.ph) receive transaction data necessary to process your deposits and withdrawals.
• Game Content Providers: Game providers (e.g., Pragmatic Play, PG Soft) receive limited session data necessary to deliver their games via the acejl platform. These providers are contractually prohibited from using this data for their own marketing or any purpose other than game delivery.
• KYC & AML Providers: Identity verification and anti-money laundering screening service providers receive identity documents and verification data to conduct required regulatory checks.
• Fraud Prevention Services: Risk and fraud management providers receive technical and behavioral data to assist in detecting suspicious account activity.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine governmental authorities may receive data as required by law or in response to lawful orders.
• Legal Proceedings: Personal data may be disclosed to legal counsel and courts in connection with legal proceedings involving acejl or as required to enforce the acejl Terms & Conditions.

8. Cookies & Tracking Technologies

acejl uses cookies and similar technologies (including local storage and session tokens) on the acejl.vip platform for the following purposes:

• Essential Cookies: Required for the operation of the Platform, including maintaining your login session, remembering your language and region preferences, and enabling security features. These cookies cannot be disabled without impairing Platform functionality.
• Analytical Cookies: Used to collect aggregated information about how visitors use the acejl platform — which pages are visited, how long sessions last, and which features are used most — to improve the Platform. This data is processed in anonymised form where possible.
• Functional Cookies: Used to remember your preferences (such as display settings) to personalise your experience on return visits.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use core Platform features including account login. acejl does not use third-party advertising or retargeting cookies.

9. Data Retention

acejl retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, subject to the following retention periods:

• Active Account Data: Retained for the duration of your active membership with acejl plus a minimum of five (5) years following account closure, as required by PAGCOR and AMLA regulations.
• Financial and Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (as amended) and PAGCOR operational requirements.
• KYC and Identity Documents: Retained for the duration of the account relationship plus five (5) years following closure.
• Customer Support Records: Retained for three (3) years from the date of the last support interaction.
• Technical Logs: Server and access logs retained for up to twelve (12) months for security and fraud prevention purposes.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised.

Following the applicable retention period, personal data is securely deleted or irreversibly anonymised.

10. Data Security

acejl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption in Transit: All data transmitted between your device and acejl servers is encrypted using TLS 1.2 or higher. The acejl.vip domain enforces HTTPS at all times.
• Encryption at Rest: Sensitive personal data and financial records stored on acejl servers are encrypted using AES-256 or equivalent standards.
• Access Controls: Access to personal data within acejl's internal systems is restricted on a strict need-to-know basis. All staff access is logged and audited.
• Password Security: Player passwords are stored using one-way cryptographic hashing functions. acejl staff cannot access or retrieve your plaintext password.
• Penetration Testing: acejl engages independent security firms to conduct periodic penetration testing of the Platform infrastructure.
• Incident Response: acejl maintains a data breach response plan in compliance with NPC notification requirements under the Philippine DPA. In the event of a personal data breach affecting your rights and freedoms, you will be notified within the timeframe required by applicable law.

While acejl implements robust security measures, no internet-based platform can guarantee absolute security. You share responsibility for account security by maintaining a strong, unique password and reporting any suspected unauthorized access to [email protected] immediately.

11. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by acejl:

• Right to Be Informed: The right to be notified of how your personal data is being processed — fulfilled by this Privacy Policy and related notices.
• Right of Access: The right to request a copy of the personal data acejl holds about you, including information on how it is being used.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. Most contact and account details can be updated directly in your acejl account settings.
• Right to Erasure ("Right to be Forgotten"): The right to request deletion of your personal data, subject to exceptions for regulatory retention obligations (including AMLA and PAGCOR requirements). A request for erasure does not override acejl's legal duty to retain transaction records.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes, or processing based on legitimate interests where your specific situation warrants objection.
• Right to Data Portability: The right to receive your personal data in a structured, commonly-used, machine-readable format where technically feasible.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph if you believe acejl has violated your data privacy rights.

To exercise any of the above rights, submit a written request to the acejl Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request." acejl will respond within fifteen (15) business days as required by Philippine DPA regulations. Identity verification may be required before processing rights requests.

12. Children & Minors

acejl does not knowingly collect personal data from individuals under the age of twenty-one (21). The PAGCOR-mandated minimum age for casino-style online gaming in the Philippines is 21 years. The acejl platform is not directed at, nor intended for use by, any person under this age. If acejl discovers that personal data of a person under 21 has been collected, that data will be deleted and the associated account permanently closed. If you believe a minor has registered on acejl, please notify us immediately at [email protected].

13. Updates to this Privacy Policy

acejl may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. Material changes will be communicated to registered Members via the email address on file and/or via a prominent notice on the acejl Platform prior to the effective date of the change. The effective and last-updated dates at the top of this Policy reflect the most current version. Continued use of the acejl platform following any update constitutes acceptance of the revised Policy.

14. Contact & Data Protection Officer

For any privacy-related questions, data subject rights requests, or concerns regarding this Policy, please contact the acejl Data Protection Officer:

• Email: [email protected] — Subject: "Privacy / DPO Inquiry" (plain text — not a clickable link)
• Live Chat: Available 24/7 through the logged-in acejl platform interface
• Languages: English and Filipino (Tagalog)
• Response Time: Privacy requests responded to within 15 business days per Philippine DPA requirements

If you are not satisfied with acejl's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which may be contacted through its official government channels.